Patty Hayward

Articles

How Generative AI and Automation Are Transforming Healthcare Contact Centers

October 26th 2023

The idea of software creating and delivering content to patients and plan members would have been unthinkable in the recent past. Now it is becoming essential to a good customer experience for patients.

Healthcare Organizations Must Prioritize the Patient Experience and Reduce Employee Burnout

Patty Hayward

April 14th 2023

Deploying automation and other technology tools can ease the burden on overworked clinical staff and patient support worker.

homeless person looking sad | Image credit: ©Thongchai stock.adobe.com

Published: November 6th 2024 | Updated: November 8th 2024

Homeless Does Not Have To Mean Health Plan-Less

Published: May 22nd 2023 | Updated: November 8th 2024

Diabetic Retinopathy on the Decline Among Native Americans

Published: November 1st 2024 | Updated: November 8th 2024

Reducing Readmissions for Ventilator Patients Through Early Transfer to Kindred Hospitals

Published: October 31st 2024 | Updated: October 31st 2024

ICER Gives Cell Therapy for Post-Transplant Complications High Rating

Published: April 16th 2024 | Updated: November 8th 2024

Providing Access to Rezdiffra for NASH and the Therapies to Come | AMCP 2024

Jengalike blocks about to fall | Image credit: ©Summit Art Creations stock.adobe.com

Published: October 20th 2024 | Updated: November 8th 2024

Once True. Now, Maybe Not So Much. Toppling Myths in Ophthalmology | AAO 2024

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Patty Hayward

Articles

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