Consumers

Boston Medical Center was named the most racially inclusive hospital by the Lown Institute. A leader of the hospital’s equity efforts touts the value of virtual care.

Researchers for the electronic health record company say their findings suggest that telehealth is typically an efficient use of resources.

CVS Health and United Health Group are also reportedly among the bidders.

Legislation that would establish benefit categories for digital therapeutics has been introduced in Congress.

If biosimilar acceptance is to grow, it’s going to take a great deal of work to improve the levels of trust between payers, patients, and oncologists.

Pharmacy benefit managers can help health plans understand when to best leverage and align to biosimilars and other cost-effective treatments, argues Prime Therapeutics' Kelly McGrail-Pokuta.

Patients with a variety of cancers spent much more money out of their own pocket than those in traditional plans. Some may be delaying treatment due to higher costs.

Half the health systems and 65% of doctors had no online reviews, which puts them at a disadvantage when millennials go shopping for healthcare.

Of the 87% of executives who see convergence already happening, 89% say it is accelerating—up from 21% who said the same in 2018.

How are healthcare systems addressing the shift from inpatient to observation?

Annual survey shares thousands of Americans are largely satisfied with their healthcare options, but many factors like cost remain a concern.

The first step in helping consumers navigate the cost of care is to provide them with a basic understanding of what healthcare services actually cost.

Healthcare costs remain the most important financial problem facing American families, according to a Gallup poll.

Experts discuss what these trends entail, what’s giving them momentum, and how executives can get on board.

A survey from insuranceQuotes.com has surprising findings about open enrollment and the ACA.

If all consumers had a high understanding of how to navigate the healthcare system, health insurers could save billions of dollars a year. Here’s what you should do.

Measuring success in the value-based care era requires establishing a baseline and implementing new technology tools.

New research from Prophet shares five key shifts healthcare organizations can make in the move toward consumer-centricity.

A new Aetna study has surprising findings about how people are looking at their healthcare holistically and are seeking ways to improve well-being.

Eye-opening analysis from TransUnion Healthcare reveals patients continue to see rising costs.

Eye-opening research by NTT DATA Services sheds light on healthcare consumer satisfaction with virtual versus human agents.

Two new studies reveal that cost-restraints can keep patients from accessing life-preserving cancer drugs.

With influenza activity increasing sharply, here’s how healthcare executives can determine which health plan members are at risk for the flu.

A new survey has eye-opening findings about the status quo one-size-fits-all health plan.

A study from West reveals interesting findings about patient engagement, prevention, wellness, and quality of care.

Payers’ biggest concerns for 2018, health insurance exchange participation plans, and how offerings could change.

As the healthcare system shifts from a focus on employee-based plans to consumer-based plans, insurers have to find new ways to engage and motivate members.

Trump takes two steps to dissolve the ACA. Find out what the experts think about these two important actions.

A new poll has interesting findings related to patient preferences and needs. Read more.

Technology is enabling healthcare consumers the freedom to choose. With increasing choices, convenience is at the forefront of the next evolution of healthcare, and companies need to focus on delivering great end-to-end experiences to meet the needs of today’s consumers.