Virtual Learning Module Launches to Help Med Professionals Improve Communication During COVID-19

An interactive personal workshop that helps medical professionals learn how to communicate and build relationships with patients is now available virtually, according to The Orsini Way, a communication-focused training company dedicated to improving outcomes and enhancing the patient experience.

The physician-led communication training program is now available through a virtual-only experience as health care organizations adapt to the changing environment surrounding COVID-19.

The interactive and virtual modules feature a comprehensive presentation by Dr. Anthony Orsini, a practicing neonatologist and founder of The Orsini Way. It is also a three-hour workshop divided into three remote learning modules and is designed to rewire the communication skills of clinicians, nurses and other staff members who interact with patients. In addition, the module includes examples of simulated patient interactions utilizing professional actors in improvisational role playing.

This is the first time individual practitioners can purchase the workshop; previously, it was only available to hospitals and other organizations.

“Healthcare organizations and medical professionals are still eager to improve the patient experience, but pandemic-fueled restrictions have limited their training options,” Orsini says. “That is why we created an effective alternative to our typical in-person workshop that has helped thousands of medical professionals become more compassionate in their communication.”

The virtual workshop covers the following areas:

• Understanding patient satisfaction and patient experience.
• Why good communication is the foundation of a good patient experience.
• Relationship between patient satisfaction, professional burnout and malpractice.
• Practical communication techniques that build rapport and form trusting relationships with patients quickly.
• Three steps to a good patient experience.

A lack of compassion in the healthcare industry is as prevalent as ever, and a survey conducted by The Orsini Way in late 2019 found 71% of participants said they had experienced a lack of compassion when interacting with a medical professional.

A 2020 survey conducted by the communication training company also found 41% of participants believed they experienced suboptimal care in the emergency room due to a lack of effective communication between healthcare professionals.

As COVID-19 cases are still growing, improving patient-physician communicating skills and techniques can help run hospital or care environment operations smoother and safer.

For more information about The Orsini Way’s remote learning offering, visit https://www.theorsiniway.com/contact-us/.