Patients Nationwide Can Now Use Insurance for Virtual Primary Care Visits on HealthTap Platform

Patients across the United States are now able to use their insurance for virtual primary care visits on the HealthTap platform.

In a recent announcement, the virtual healthcare provider shared the expansion can offer patients access to a number of clinical services with standard copays, ensuring they receive affordable, high-quality primary care whenever needed.

HealthTap CEO and Co-founder Sean Mehra emphasized the company’s mission to make quality primary care accessible to everyone, regardless of location or payment method, in a news release.

“Every American deserves access to comprehensive, compassionate healthcare that is integrated and relationship-driven,” Mehra said. “By adding an insurance payment option to our industry-leading patient experience, we’re expanding access to high-quality care at affordable rates.”

The HealthTap platform now accepts most coverage types and is in-network with payers including traditional and commercial Medicare and Medicare Advantage health plans.

The platform could be suitable for general healthcare consumers and organizations like accountable care organizations, Medicare Advantage plans, employers, health systems and retailers seeking a virtual care partner.

During a beta period earlier this year, 95% of patients who used insurance for a HealthTap visit rated the experience five out of five stars.

This satisfaction rate is comparable to trends found in virtual healthcare.

For example, in a Deloitte study, 77% of consumers who try virtual health visits report high satisfaction, and 53% found their virtual physicians as knowledgeable as those in in-person visits.

According to the release, more than 100 million Americans currently lack regular access to primary care. This number has doubled in the last decade.

Additionally, about one-third of Medicare members do not have a primary care provider.

With in-network coverage for traditional Medicare, 34 million Americans could more easily access primary care services.

On the platform, patients can schedule appointments with board-certified providers within minutes, with or without insurance.

This can allow for building long-term relationships with primary care doctors, creating health management that includes screening, prevention and treatment of chronic conditions. Patients can consult their doctors by video or phone and follow up by text for 90 days after their appointments.

By integrating insurance coverage, access to essential primary care services is expanded, aiming to improve health outcomes for all Americans.