One-Third of Healthcare Customers Likely to Switch Insurers Next Year
A recent industry survey conducted by HealthEdge provides insight into how health insurance consumers in the United States feel about their current coverage.
One in three healthcare consumers is likely to switch insurers next year, the results of a consumer survey report released yesterday read. HealthEdge, a healthcare cloud delivery company, surveyed more than 3,500 healthcare consumers using a variety of healthcare types including Medicaid, individually purchased, dual eligible and employer-provided.
The biggest issues respondents reported were cost-related with 51% saying reduced out-of-pocket costs and 47% saying lower monthly premiums were causing them to jump. This was followed by a call from members for increased personalization from plans, transparency about financial responsibility and a seamless digital experience.
Researchers also asked about their satisfaction regarding benefits, coverage, personalized support and preventative care.
“Intensifying competition and ever-expanding consumer choice in the health insurance market are pushing health plans to rethink their approach to member engagement and satisfaction,” the report reads. “Consumers, accustomed to high-touch, personalized experiences in other areas of their daily lives, now expect the same from their health plan. Our survey of 3,500 members reinforced this trend.”
Report highlights are listed in the following slideshow.
Breaking Down Health Plans, HSAs, AI With Paul Fronstin of EBRI
November 19th 2024Featured in this latest episode of Tuning In to the C-Suite podcast is Paul Fronstin, director of health benefits research at EBRI, who shed light on the evolving landscape of health benefits with editors of Managed Healthcare Executive.
Listen
In this latest episode of Tuning In to the C-Suite podcast, Briana Contreras, an editor with MHE had the pleasure of meeting Loren McCaghy, director of consulting, health and consumer engagement and product insight at Accenture, to discuss the organization's latest report on U.S. consumers switching healthcare providers and insurance payers.
Listen
