A West survey has revealing findings about patient satisfaction.
The Stars ratings are meant to ensure that every health plan is providing adequate services for members. For payers, meeting these ever-changing measures can be a challenge.
Low CAHPS scores are a problem for health plans, but they don’t give much information in terms of how plans can improve. Drill down surveys might be the answer.
How to really understand patient experience and improve outcomes. Here are five tips to help you create a culture of excellence.
A survey from Vizient of CMS previews reports from member hospitals. Here are the findings.
Experts break down the controversy over the agency’s release of Overall Hospital Quality Star Ratings.
Are you tracking your prospective pharmacy partners to measure their potential impact on your Star Rating? You should be.
The Medicare Star Ratings program is one way regulators are trying to improve outcomes while reducing costs, but what is really at stake for health plans, and do consumers even care?
A report from the Department of Health and Human Services indicates positive momentum in efforts to combat hospital-acquired conditions, but experts say more can be done.
Here are five ways payers could help their members become more engaged in their health and provider-recommended treatment plan.