Hospital IT smartphone investments are driving clinical transformation, according to a new study.
“Trends in Clinical Communications and Collaboration 2018,” from Spyglass Consulting Group, reveals findings of an end-user market study identifying the market opportunities and challenges for hospitals and health systems when it comes to mobile communications.
“Hospitals and health systems are making significant enterprise-wide investments in smartphones and secure mobile communications platforms to drive clinical transformation and address the mission- and patient-critical communications requirements of clinical and nonclinical mobile workers within the hospital and across the care continuum,” says Gregg Malkary, managing director, Spyglass Consulting Group.
Study findings were derived from more than 100 in-depth interviews with healthcare professionals working in hospital-based environments across a broad range of medical specialties, organization types, and organization sizes.
Discussions focused on work flow inefficiencies in communicating with care team members and patients, current usage models for smartphones and mobile communications solutions, and barriers for widespread mobile communications adoption.
Spyglass also evaluated key vendor product offerings and identified early adopter organizations that have successfully deployed these solutions.
Top communication challenges
Hospitals surveyed identified common communications challenges experienced by healthcare professionals that include:
- Communications overload. “Clinicians are overwhelmed by the overhead paging system, incoming voice and text communications, and a continuous stream of device alarms, which is creating alarm fatigue and leaving them little time for direct patient care,” Malkary says.
- Lack of standardized processes. Clinicians are resistant to utilizing standardized communications processes and tools especially during transitions which can introduce medical errors into care process, according to Malkary.
- Dissatisfaction with existing communications tools. “Clinicians are dissatisfied with antiquated communication options provided by hospital IT including overhead paging, landline phones, pagers, and proprietary VoIP (Voice over Internet Protocol) handsets,” he says.
“With the transition toward patient-centered care and value-based purchasing, hospitals surveyed are evaluating next-generation platforms and upgrading their technical infrastructure to help achieve the Triple Aim framework by enhancing team-based communications and collaboration, streamlining work flow processes, and improving care coordination,” Malkary says.